FAQS

• Forget your account password?
• How to find product information in dingfoo.net?
• How can I get full information about the products I want?
• If I want to change the shipping methods, what should I do?
• Does the product purchased from Dingfoo have warrenty?
• How did i know whether the product is in stock or out of stock? How fast you can ship the items?
• If i place an order today, when i am going to receive my order?
• How much is the shipping cost?

Forget your account password?

Dear customer, If you forget your account password in Dingfoo, please click below link to find out your password: forgetpassword If you still have problem, please contact our online support or email to service@dingfoo.net we will do our best to help you. Thank you and best regards! Contact Us.

How to find product information in Dingfoo.net?

Dingfoo search function is very powerful. Please input the product name or the product function in the search box, and then click "search", you will be taken to the specific product page. By the way, you can also contact us for help.

How can I get full information about the products I want?

If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.

If I want to change the shipping methods, what should I do?

If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.

Does the product purchased from Dingfoo have warrenty?

All products purchased from Dingfoo all have warranty. Detail warrenty policy please check our return policy. When you encounter problems, please send email to Alisa@dingfoo.com with your order number.

How did i know whether the product is in stock or out of stock? How fast you can ship the items?

Every product page next to the product price has marked whether the product is in stock or not. If you worry about it, please contact on our online service to check right now whether item can ship immediately. Usually it takes 48 hours or more to ship the package. Once the product status did not change within 48hours, please directly contact us, we will investigate for you and resolve it for you immediately.

If i place an order today, when i am going to receive my order?

Different item have different shipping methods. Every product shipping methods also been marked on our website. Express takes about 3-5 days more you can read our shipping delivery, If you want change your shipping methods, please directly send email to alisa@dingfoo.com or leave message in the order comment. Our customer service will handle it for you.

How much is the shipping cost?

You can get a quote in the shopping cart.